Buying from Indoor Cycles
We do our very best to ensure that our customers have a great buying experience when purchasing an indoor cycle from Indoor Cycles. From the moment you first look at our site, through choosing your bike, taking delivery and using it, we'll be there to provide the support and guidance that you need.
Here are a few comments from our customers, taken from the reviews listed against each of the indoor bikes on our website:
"What a brilliant service I would recommend Indoor Cycles to anybody that's thinking of buying a indoor cycle for home " - John
"Indoor cycles have provided a top level of customer service. I have worked in the retail industry for 20+ years and can confirm that this level of attentiveness and care about their Customers is very rare and is to be admired. I have no hesitation to recommend this company to any of my friends and family" - Nick
"Really good honest advice and good value at under £1000" - Dave, Dorset
"I was unsure which bike to purchase but received very helpful and speedy advice" - Angie, Derbyshire
"I'm not in the habit of writing reviews, but the bike is beautiful and Andy is just a dream to deal with" - Dave, Cheshire
"Thank you so much for all the excellent advice! After many emails - so patiently and expertly answered" - Felicity, Whitstable
"When I called to ask the hundreds of questions I had about Spin Bikes, I was immediately provided with clear and correct and appropriate advise on which bike to go for. The bike is FANTASTIC and well worth the money. HIGHLY RECOMMEND THIS COMPANY AND THIS BIKE" - AD, Borders
"Although I live quite some distance away, I liked the feedback for Indoor Cycles and after a chat with Andy, travelled to Stoke to see for myself. I was delighted I did and following his recommendation bought a Gym Gear M.Sport. It arrived on the day and time agreed even being taken upstairs for me." - Andy, Bedfordshire
"Just done my first hour on this bike. Brilliant smooth ride. Thanks for your help and recommendation in choosing this bike. Good delivery service as well. Will definately be recommending your company. One very happy customer:) " - Christine, Bournemouth
"Service was excellent with good communication regarding delivery. Delivered inside house fully assembled A+" - Chris, Cornwall
"The bike was built up for us prior to delivery brilliant! Delivery on time with very friendly delivery staff., Thankyou"
"Would definitely buy from Indoor Cycles again as excellent service. Prompt reply to emails, even over weekend, quick delivery and on time too." - Jon, Exeter
Buying from Indoor Cycles (continued)
We are Indoor Cycle specialists which means that our reputation depends on the products that we promote. If we're not entirely satisfied with any particular aspect of an indoor bike then that bike doesn't make it onto our site. This is why you won't find any entry level indoor bikes in our store - they don't pass our high standards and therefore we don't promote them.
You can be assured of the following when buying from Indoor Cycles:
1) We ensure that all of the indoor bikes that we promote have the best possible specification to price ratio. This means that you can expect all of the indoor cycles in our store to have belt drive; tough steel frames coated with anti-rust paint; fully adjustable seating and handlebars to give maximum comfort; good size flywheels to give smooth pedalling and fully enclosed maintenance free bearings and cranks.
2) We ensure that all of the indoor bikes that we promote are supplied by manufacturers who offer good warranty and aftersales, with UK based support in place.
3) We have tried all of the indoor bikes that are in our store, so we know all about them. We know that the build quality of the bikes will ensure longevity and ultimately give you great value for money.
4) We offer a no quibble 7 day money back guarantee that entitles you to return the indoor cycle to us if you have changed your mind about your purchase. See terms and conditions for details.
5) We offer free UK delivery on all of our indoor cycles. See terms and conditions for details.
6) We offer a Price Promise whereby we will match any like for like quote from any of our competitors. See terms and conditions for details.
The following provides a brief insight into what dealing with Indoor Cycles is all about.
Choose your Indoor Cycle It's not always obvious which indoor cycle will suit your needs. We've tried to include as much information as we can on this website to help you with your research. So, make sure that you consider whether you want magnetic resistance or friction resistance; whether you want a monitor on your bike; do you want programs? You can be assured that all of the spinning bikes on our website are of the best possible quality so that's one aspect you don't need to be concerned about when buying from Indoor Cycles. If, after having looked at the range of bikes and information on our website, you're still not sure which is the best indoor cycle for your needs, then please call or email and we'll be happy to advise you.
Place your order Once you've decided which indoor cycle is for you, you can place your order via our secure website or by calling us. You'll get an email from us when you complete your checkout with your order number and details explaining what you've ordered, how much you've paid and where you've asked us to deliver the product(s) to. Keep this email handy in case you need to contact us about your order. Payment through the Indoor Cycles website is perfectly safe. We use a trusted SSL certificate that ensures that your card and payment details are 100% safe and secure. Once your payment has been taken, your card details are removed from our system.
Arranging the delivery of your Indoor Cycle You'll normally be contacted within 1 working day to arrange the delivery of your indoor bike. Our team will provide you with options for delivery dates which are normally within 3-5 working days, depending upon your location. If we can't reach you by phone, you'll be sent details of how to book your delivery online. It is important that you contact us as soon as possible if you need to change your delivery date.
What to expect when we deliver your Indoor Cycle Our delivery team will deliver your indoor cycle in its box. If you’ve paid for assembly, then the delivery team will also build the bike for you and remove all of the packaging.
After you've received your Indoor Cycle You'll need to ensure that you register your warranty. Most importantly, please remember that we're only a phone call or email away if you have any queries or concerns about your indoor cycle. No matter how small or trivial your concern may seem to be, we'll be happy to help because it's very important to us that you have a fantastic indoor cycle ownership experience.